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Your data, your call

Your Data Rights

Last updated: September 13, 2026

In short
You may inspect the data we hold, obtain a copy of it, or have it erased. The rights available to you are set out below, together with the procedure for exercising each of them.
Access

Obtain a copy of the data associated with your email address, comprising your payment history and any Pass linked to it.

Rectification

Require us to correct any inaccuracy. As your email address is held by our payment processor, corrections are made there.

Erasure

Have your email address erased from our payment processor, which is the only place it is held. There is no account to delete.

Portability

Receive your payment and Pass records in a structured, machine-readable file. Your portraits are already held on your device.

Objection

Object to processing carried out on the basis of our legitimate interests, such as our technical fault records.

Complain

Lodge a complaint with a supervisory authority: the ICO in the UK, or your national authority in the EU.

Make a request

Enter your email address and select the request you wish to make. We will send a verification link to confirm your identity, and will process your request within 30 days.

Because we do not hold your email address ourselves, we locate your records by asking our payment processor which customer the address belongs to. The reference they return is what links to your payment and Pass records here. Your address is used to perform that lookup and to send you the verification link. It is not added to our records by making this request.

What would you like to do?

Verification is completed by you rather than automatically, so that automated email scanners cannot trigger it. Links to view or export your data expire after 24 hours; deletion links expire after 30 minutes.

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Check your email

We sent a verification link to your address. Click it to continue. View and export links expire in 24 hours; deletion links expire in 30 minutes.

Verify your request

Click the button below to verify your identity and process your data request. Verification is not automatic, so that automated email scanners cannot trigger it on your behalf.

Your Data

Warning. This will erase your customer record from our payment processor, removing your email address from it. Payment records, which contain no name, no email address and no card details, are retained for 7 years as required by tax law. This action cannot be reversed.

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Done

About your data
  • ·The content of your conversation is never stored on our servers. It is processed to produce your portrait and then discarded.
  • ·Your saved portraits are held in your browser. Clearing your browsing data for this site deletes them permanently.
  • ·We operate no accounts and hold neither your name nor your email address. Your email address is held by our payment processor, and erasure removes it there.
  • ·A Pass contains no information identifying you, so there is nothing within it to erase.
  • ·Payment records are retained for 7 years as required by tax law. Each holds the amount, the dates, the product purchased, any refund made, our payment processor's references and the outcome of sending your receipt, but no name, no email address and no card details.

Your saved portraits are held in your own browser and may be removed by clearing this site's data in your browser settings. For any other request, please write to admin@portraitor.ai and we will deal with it.